Pump manufacturer Seepex says it is already seeing service improvements across a global customer base via enterprise content management from OpenText.
According to the OpenText announcement, Seepex selected the solutions vendor to help it manage its diversity of mission-critical information. It wanted to boost compliance with regulation, improve customer service and make the best use of information available.
Roland Rottländer, data processing manager for Seepex, said: “The solution covers the complete life cycle of our pumps. Even years later, when a customer contacts us for spare parts, we will have quick access to the components documentation and also drawings, which are stored as PDF files.
“This enables us to provide great customer service, minimising any interruptions to their businesses.”
Read the Seepex-OpenText case study write-up, available here.
In the partnership extension, Seepex has rolled out a single enterprise-wide content management platform for its 800 users, according to Rottländer, incorporating OpenText Content Suite and OpenText Extended ECM for SAP Solutions to cover the entire information life cycle.
OpenText provides faster processing speeds, agility, reduced costs and improved compliance by making content available from anywhere and regardless of the original document source, accessible from within its SAP environment, he said.
Seepex is a manufacturer that customises progressive cavity pumps, pump systems and digital solutions for various industries. Previously the firm used an assortment of systems to store and manage information on its product design, manufacturing, installation, operations and maintenance.
Ted Harrison, executive vice president of worldwide sales at OpenText, said that Seepex, which worked with OpenText channel partner Doctra to plan and implement the project, now has a comprehensive view of product information.
“OpenText information management solutions have helped them improve information access, bridge isolated process siloes, and provide their global users with a single version of the truth while helping tensure governance wherever and however content is created,” Harrison said in a press announcement.
(Photo by Scott Graham on Unsplash)
