IT management platform vendor Atera has offered its own suggestions for how to choose the right offering for a given IT department.
In a new blog post, the remote monitoring and management (RMM) software company has indicated that even leading platforms retain differences that can matter to customers.
“We’ve developed a built-in AI-powered IT system that helps maintain an efficient and effective workflow, and that cuts the number of support tickets that get to technicians by as much as 50%. Our AI system does this by providing solutions to frequent issues your customers run into,” the company offered.
According to the Atera team, platforms aiming to help streamline the workflow of IT departments and have designed their interface to reflect that, they can be rated highly for ease of use and recognised and awarded by leading reviews providers such as G2.
Other shared characteristics — for Atera and competitors such as Syncro, for instance — include mobile access for customers, including with an IT-tech friendly mobile phone app that’s “highly convenient for monitoring your network”.
And Atera and Syncro offer a variety of shared features to support IT teams and individuals, from RMM to professional service automation (PSA) capabilities, ticket tracking, and patch management.
“These features are commonplace for an IT management platform, as they’ve become essential to efficient and effective IT department performance,” Atera said in the blog post.
Both Atera and Syncro boast IT integrations that make it easier for organisations to maintain security, productivity, and the like for their IT network and the department that supports it.
“A few of the integrations that both platforms offer include Webroot, Bitdefender, Emsisoft, and Splashtop,” it added.
Atera also offers different solutions for IT departments and MSPs, with a view to pricing and functionalities that better suit specific requirements. When considering the best IT management platforms out there, Atera and Syncro are two that come up often, it said.
Syncro also targets MSP customers, with a PSA, RMM and remote access package.
However, Atera criticised Syncro for its pricing plan, which it describes as including “unspecified add-on fees” for “common” integrations such as Webroot, Bitdefender, and Acronis.
“Our pricing model is fully transparent and shows any hidden fees that will impact the total cost of using the product,” the vendor said. Atera pricing for IT departments, as opposed to MSPs, can be found here.