Optician chain Specsavers uses TeamViewer Tensor to support some 2,300 outlets worldwide — enabling secure remote connectivity and support services managed from a single point.
Neal Silverstein, head of technology, customer service, at Specsavers, has confirmed that TeamViewer’s enterprise-grade remote access solution has become essential to the global giant.
“Thanks to its remote support functionalities, our team can connect to and service all our stores from a single point,” Silverstein says in the vendor case study.
According to TeamViewer, Specsavers sells some 510 million contact lenses and 22.1 million spectacle frames a year. IT issues can disrupt workers or customers in-store in any of Specsavers’ ten markets.
“Specsavers chose TeamViewer Tensor with Conditional Access for superior performance, reliability, and an extra layer of security in their remote support operations,” the vendor says.
Headquartered in Goppingen, Germany, TeamViewer continues to expand its solution set for remote connectivity, including edge digitisation through its augmented reality (AR) platform Frontline.
Frontline has been integrated into SAP’s digital manufacturing offering. Samsung SDS also now using Frontline to digitise its warehouse picking operations.
How a ‘new view’ can help the warehouse
Cho WonWoo, president EU/CIS at Samsung SDS, says the South Korean tech firm is constantly looking at ways to digitally enhance and improve logistics.
“Through the visualised, easy-to-access information on smartglasses, the picking with TeamViewer’s AR-based solution is more intuitive and makes a real difference in the daily work of our warehouse pickers,” Cho says in the announcement.
“We are able to take picking efficiency and accuracy to a new level while increasing employee satisfaction.”
Jan Junker, executive vice president of EMEA sales, notes that smooth, efficient warehouse operations can be critical.
“Enterprises have the opportunity to digitalise tasks and processes of the frontline workforce in the logistics sector and seamlessly connect them to digital warehouse management infrastructure.”
( Photo by David Travis on Unsplash )