An annual survey by ITSM vendor SolarWinds has highlighted the challenge for technical teams represented by the expanding complexity of business IT.
Sudhakar Ramakrishna, president and CEO of SolarWinds, said that operational complexity can stop organisations from capitalising on IT transformations and investments. This can be down partly to a lack of visibility of what’s happening throughout their IT environment.
“Observability is increasingly becoming the clear answer for tech pros charged with managing greater levels of complexity in these diverse and distributed environments spanning on-premises, private and public clouds,” Ramakrishna suggested.
Organisations should re-examine their investments from the past few years and see where more visibility into their IT environments is required. That should help them understand what’s working and where to prioritise future efforts that drive return on investment (RoI).
“Organisations must set aside time and resources to upskill and train tech pros to help them properly implement observability strategies and manage hybrid IT realities more effectively,” Ramakrishna added.
The report, dubbed “Getting IT Right: Managing Hybrid IT Complexity”, was based on a global March 2022 survey of around 1100 tech professionals and managers from different sizes of business — including 237 respondents from the US and Canada.
About 29% of respondents indicated that the “acceleration” of hybrid IT had increased the complexity of managing their organisations’ IT environment.
Forty-two percent said this was down to new tools and technologies, with many also saying that technology requirements across multiple departments were also on the rise. Thirty-two percent of those surveyed said there was a lack of “proper” tools to manage this complexity.
When asked about their organisation’s ability to manage IT complexity, only 16% of tech pros surveyed said they felt “extremely confident”. Only about two fifths (41%) of respondents indicated their organisation was adequately equipped to handle IT complexity, according to the SolarWinds report.