Suresh Lakshmikanthan, systems administrator at AXA Gulf, said that using Paessler’s PRTG network monitoring gives the firm more efficiency during daily checks of application and systems performance.
“Insurance is a 24-hour business and we can’t afford to have our datacentres and applications down when our customers need help. Our technology is absolutely business-critical,” Lakshmikanthan said, according to the Paessler customer case study.
At AXA Gulf, performance indicators are reviewed daily to ensure its datacentres and applications are running “as they should be”. Memory and disk space, storage, hardware and servers, WAN, ping rates, application URLs, temperatures and humidity must all be monitored.
Before reseller GWC Networks installed PRTG network monitoring, enabling AXA Gulf to collect data from across the entire IT infrastructure, this task had been a time-consuming and challenging manual process, according to Paessler.
Performance can be monitored from a central dashboard, on which issues can be flagged during the day and alerts shared out-of-hours via email or mobile to appropriate staff.
“If issues do occur for any reason, the team is able to access historical data in order to identify what led to the problem and prepare reports and actions plans to share with the management team,” according to Paessler.
The AXA brand has been present in the Arabian Gulf region for almost 70 years, targeting corporate, SMB and individual customers with vehicle, travel, life, home and health insurance via some 800 staff working in 25 Gulf branches.