wonderfully unique software solutions

AXA Gulf insures datacentre and application uptime with Paessler

When insurer and asset manager AXA Gulf sought to guarantee datacentre uptime across its operations in the United Arab Emirates (UAE), Oman, Bahrain and Qatar, it turned to Paessler.

Suresh Lakshmikanthan, systems administrator at AXA Gulf, said that using Paessler’s PRTG network monitoring gives the firm more efficiency during daily checks of application and systems performance.

“Insurance is a 24-hour business and we can’t afford to have our datacentres and applications down when our customers need help. Our technology is absolutely business-critical,” Lakshmikanthan said, according to the Paessler customer case study.

At AXA Gulf, performance indicators are reviewed daily to ensure its datacentres and applications are running “as they should be”. Memory and disk space, storage, hardware and servers, WAN, ping rates, application URLs, temperatures and humidity must all be monitored.

Before reseller GWC Networks installed PRTG network monitoring, enabling AXA Gulf to collect data from across the entire IT infrastructure, this task had been a time-consuming and challenging manual process, according to Paessler.

Performance can be monitored from a central dashboard, on which issues can be flagged during the day and alerts shared out-of-hours via email or mobile to appropriate staff.

“If issues do occur for any reason, the team is able to access historical data in order to identify what led to the problem and prepare reports and actions plans to share with the management team,” according to Paessler.

The AXA brand has been present in the Arabian Gulf region for almost 70 years, targeting corporate, SMB and individual customers with vehicle, travel, life, home and health insurance via some 800 staff working in 25 Gulf branches.

( Photo by Fredrik Öhlander on Unsplash )

Recent Articles

Keeper Security finds multiple weekly cyberattacks on UK professional services

The IT systems of UK-based professional services and financial services providers are often attacked many times each week, according to a Keeper...

JetBrains previews new IntelliJ based Fleet IDE and editor

Developer tools company JetBrains has opened up public preview access to its Fleet integrated development environment (IDE) and editor.

Go beyond identifying known cyber threats ahead of Industry 5.0

Cybersecurity vendor Stormshield has warned that identifying unknown and future threats has become increasingly crucial for effective enterprise defences.

Bluebeam Revu eased redesign of historic West End arcade

Construction project software from Bluebeam has helped a contractor renovate an historic stone building near London's Piccadilly Circus. According...

Europe’s CoreView named a SaaS operations management leader

Microsoft 365 management specialist CoreView has been named a key Europe-based player this year in a research update of SaaS operations management...

Related Stories

Leave A Reply

Please enter your comment!
Please enter your name here

Weirdware monthly - Get the latest news in your inbox