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T-Mobile chose Nitro over Acrobat in Austria productivity upgrade

When telecoms company T-Mobile Austria (now Magenta Telekom) sought to streamline workflows and boost productivity across its organisation, it decided to adopt software from Nitro — and ditch Adobe Acrobat.

Franz Glashüttner, contract and license manager at the company, said in the Nitro case study that it needed a more powerful, streamlined solution to improve organisation-wide productivity and replace its Adobe Acrobat software.

“Nitro helped us very much in the configuration of the product, making it easy for us to deploy to our users,” Glashüttner said.

At the time, T-Mobile Austria, which merged with UPC Austria to form Magenta Telekom in 2019, was the country’s second-largest mobile phone services provider. Its 1300 staff in Austria served around four million consumer and enterprise customers. The firm has worked with Nitro since 2015.

Glashüttner indicated that it had selected Nitro for its modern technology, familiar interface, and proactive customer success support.

The company wanted a “familiar, modern” interface that would be easy for users to learn — delivering productivity improvements quickly to some 1000 users — and a strategic partner that could deliver on its technical needs and prioritise compliance.

“Nitro is a very dynamic team with a high customer orientation, making it easy for us to work with them before, during and after the implementation process,” Glashüttner said.

In addition, Nitro provided a single point of contact — easing deployment and enabling any issues to be resolved fast.

Nitro offers various digital productivity and workflow applications including e-signatures and PDF editing via the Nitro Productivity Suite and other solutions for sectors from healthcare to financial services.

In an opinion piece for The Recruiter, Nitro’s chief operating officer Gina O’Reilly noted that organisations globally have been grappling with the challenges of increased remote working and distributed teams.

More comfortable and productive remote ‘offices’ can make for a better employee experience when working from home, she wrote, which means more opportunities for software that helps digitise and streamline workflows.

“Research we conducted at Nitro found nearly 40% of employees think more automated processes and workflows would make their jobs easier and ultimately improve their organisations. Companies that automate areas of their business not only become more efficient but also minimise some of the inherent overhead of repetitive daily tasks,” O’Reilly said.

( Photo by Jacek Dylag on Unsplash )

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