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Siemens Healthineers implements remote troubleshooting with TeamViewer

A medical technology provider playing a key role in the race to digitise healthcare has deployed TeamViewer worldwide to better support clinic operators and staff delivering patient care.

Siemens Healthineers has been using the remote connectivity platform to help support and maintain its imaging and laboratory diagnostic equipment, allowing support professionals to fix IT problems remotely.

Wolfgang Heimsch, head of customer services at Siemens Healthineers, said in a statement that TeamViewer was deployed several years ago to help maintain thousands of MR and CT devices in hospitals and GP surgeries worldwide.

“The number of use cases we need to provide with secure and high-performance access to our systems is increasing within the clinical environment,” he said. “The partnership with TeamViewer is becoming increasingly important for us.”

The end-to-end encrypted internet connection also meets the high security standards of medical facilities, according to TeamViewer.

TeamViewer aims to help companies of all sizes manage increased numbers of distributed and automated devices. The cloud-based enterprise-level platform, TeamViewer Tensor, is designed to facilitate large-scale IT management framework deployments, according to the vendor.

FAQs and a best-practice guide to setup and security can be found here.

Distributor QBS Software is holding a free TeamViewer Tensor Sales Basics webinar on Wednesday 3 March at 2pm UK time — it will cover Tensor use cases, main functionalities and differences from other TeamViewer products. Click here to register.

( Photo by National Cancer Institute on Unsplash )

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