wonderfully unique software solutions

TeamViewer updates Tensor solution for remote helpdesk frustration

Newer solutions can enable real-time remote IT support of both hardware and software problems that have often frustrated distributed teams in the past, notes TeamViewer.

With SaaS offerings such as Tensor, channel providers can keep customers’ distributed teams happier and less stressed overall by solving a wider range of their all-too-common IT problems, the vendor says.

“Employees face technical issues all the time. Not only is that frustrating for employees, but help desk specialists can’t always resolve support ticket requests quickly over the phone or through emails with screenshots,” TeamViewer points out.

With this in mind, TeamViewer has followed up its rollout of a Tensor mobile software development kit (SDK) with a 9 November announcement of co-browsing and support for large organisations’ multi-tenancy needs.

The augmented reality solution, TeamViewer Pilot, was also integrated — enabling remote support in the event of hardware problems in the home office.

Growing companies, especially global firms, must typically now offer remote support to staff wherever they are and on different platforms. TeamViewer Tensor can assist helpdesk staff to remotely fix issues faster, from printing problems to patch issues and system crashes, according to the vendor.

Useful features include fast deployment across “virtually any platform” or operating system to enable remote online management.

Hundreds or thousands of endpoint devices distributed locally, regionally or globally, including mobiles can be supported and updated. No VPN is required, the vendor adds.

Some on-prem remote access solutions are restricted by appliance capabilities and hardware limitations, TeamViewer points out.

Channel providers and customers can learn more via the TeamViewer Tensor knowledge base online.

According to TeamViewer, Tensor includes comprehensive logging to support audit trails as well as optional documentation of internal and external compliance processes.

End users are able to opt in as and when to collect a log of all relevant actions during remote control sessions and activities at management console level.

Tensor integrates with Microsoft Intune, Dynamics 365 and Active Directory, MobileIron, Amazon WorkSpaces, Zendesk, ServiceNow, Atlassian Jira, Freshworks, Freshdesk, IBM MaaS360, Salesforce, Ninja and more, according to the vendor.

Read more about Tensor.

(Photo by Unsplash on Unsplash)

Recent Articles

ShareGate explains Azure updates for Microsoft cloud users

Updates to Azure are adding up to "major improvements" in cloud governance and infrastructure efficiency, according to ShareGate's Xander Oortgiesen.

How a global pump manufacturer gains from OpenText’s content suite

Pump manufacturer Seepex says it is already seeing service improvements across a global customer base via enterprise content management from OpenText.

Intel targets edge computing and 5G services advances with Red Hat

Edge computing and 5G services are set for a boost from Intel announcements at the virtual iteration of the global Consumer Electronics...

Trojans, backdoor and malicious worm attacks target home workers

The proportion of Trojans as an overall share of malware detected leaped nearly 41% year on year during 2020, according to Kaspersky's...

Why no-code software could be key to the post-Covid business

'No code' software platforms might help businesses adapt as they scramble to emerge from the SARS-CoV-2 crisis this year, according to Smartsheet's...

Related Stories

Leave A Reply

Please enter your comment!
Please enter your name here

Weirdware monthly - Get the latest news in your inbox