IT monitoring and management platform Atera has embarked on the AI agent journey, launching an autonomous IT Autopilot for helpdesk support.
Accordingly, Atera co-founder and CEO Gil Pekelman said the move would help IT teams get their work-life balance and focus back. Autonomous agents will save time, he said.
“It’s the beginning of a new era in IT,” Pekelman said in the announcement. “Autonomous agents will become the essential support system.”
Pekelman said that IT professionals are some of the most overburdened workers.
Atera’s platform is already AI enabled. Click here for a platform walk-through on YouTube.
Therefore Atera introduced IT Autopilot, an agentic tool, to help IT professionals resolve tickets end to end.
An AI agent for fast helpdesk support
As a result, IT teams using Atera AI Copilot can already save 11 hours a week per technician.
But the vendor says the new IT Autopilot could eliminate human oversight of routine ticket requests, such as password resets.
“IT Autopilot takes care of up to 40% of IT workloads,” it said.
For instance, you might use an AI agent to install updates automatically, based on predefined criteria, instead of manually installing them one by one.
In summary, because Atera‘s IT Autopilot functions to extend an IT team, it can communicate autonomously with end users. It resolves issues within a closed loop to support organisational guardrails, such as security, privacy or compliance requirements.
Also, it’s able to notify staff when issues are “out of scope or require approval”, Atera said.
In addition, the vendor claims IT Autopilot is a “truly agentic AI system”. It can retain memory of previous activities, with an ability to ‘learn’ or ‘act’ on those memories. It can ‘plan’, and can interface with applications or interoperate with other AI agents.
Atera’s IT management platform consolidates remote monitoring and management (RMM), helpdesk, ticketing, and automation capabilities for business customers.
( Image by Priti Kawadkar from Pixabay )
