IT departments are often seen as cost centres – but remote support and connectivity specialist TeamViewer has noted they can also drive profits.
Because efficient, modernised remote support can help streamline operations, it can enhance productivity. In summary, it can drive growth, the vendor said via its website.
For example, chemicals company Henkel used TeamViewer Tensor to simplify and speed up central IT support activities.
Adrian van Zy, senior consultant for Henkel‘s client and mobility operations, said: “With TeamViewer, our central IT support has become more secure, simpler, and faster. And we can be certain colleagues are helped in a very short period of time.”
In this case, the TeamViewer Tensor solution can ease cross-platform troubleshooting, reducing disruptions to workflow.
A report by Information Technology Intelligence Consulting (ITIC) found that IT downtime can cost a business thousands of dollars per minute.
Meanwhile, remote connectivity and support tools can ensure maximum access. Teams can collaborate wherever they are, and whenever they need to.
In this way, IT departments can help increase profitability.
How remote support helped Henkel
At Henkel, teams support some 60,000 devices across various regions. However, its IT support system only fully supported Windows.
Therefore, tech support could not easily assist employees on other platforms — such as Apple devices. This wasted time and resource.
Tensor is a unified solution that can support all devices regardless of location. Benefits included lower costs, saved time, and simpler workflows.
“A study by HR Dive found that 49% of employees lose between one and five hours of productivity each week while dealing with IT issues,” TeamViewer added.
“While 91% say they’re more productive outside the office, that only holds true when IT support is fast and reliable.”
Even in-office teams aren’t immune from related issues, noted TeamViewer.
“Today’s workplaces rely on an increasing variety of devices, making troubleshooting more complex and time-consuming,” the vendor added.
“[And] as companies grow and teams become more distributed, traditional support models struggle to keep up.”
In addition, effective remote support can enable enterprises to reduce their need for expensive office space, supporting hybrid and remote working.
( Image by PublicDomainPictures from Pixabay )
